1. Introduction

At Clayfable, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services. Clayfable has been a trusted name in handcrafted terracotta products since 1952.

2. Information We Collect

Personal Information:

Name, email address, phone number
Billing and shipping addresses
Payment information (processed securely via Razorpay)
Account credentials and preferences

Usage Information:

Browser type, IP address, device information
Pages visited, time spent on site
Shopping behavior and preferences
Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

Process and fulfill your orders
Provide customer support and service
Send order confirmations and shipping updates
Improve our website and user experience
Send promotional offers (with your consent)
Comply with legal obligations
Prevent fraud and ensure security

4. Information Sharing

We may share your information with:

Payment Processors: Razorpay for secure payment processing
Shipping Partners: For order delivery
Service Providers: For website maintenance and analytics
Legal Authorities: When required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate security measures to protect your data:

SSL encryption for data transmission
Secure payment processing via Razorpay
Regular security audits and updates
Access controls and authentication
Data backup and recovery procedures

6. Cookies and Tracking

We use cookies and similar technologies to:

Remember your preferences and login status
Analyze website traffic and user behavior
Personalize content and recommendations
Enable social media features

You can control cookie settings through your browser preferences.

7. Your Rights

You have the right to:

Access your personal data
Correct inaccurate information
Delete your account and data
Opt-out of marketing communications
Data portability
Object to certain data processing

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Order information is typically retained for 7 years for tax and accounting purposes.

9. Third-Party Services

Our website integrates with third-party services:

Razorpay: Payment processing (subject to Razorpay's privacy policy)
Google Analytics: Website analytics
Social Media: Login and sharing features
Shipping Partners: Order tracking and delivery

10. International Data Transfers

Your data is primarily stored and processed in India. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

11. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

13. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us:

Email: privacy@clayfable.com

Support Email: support@clayfable.com

Phone: +91 7418160520

Address: Clayfable Pottery Works, India

14. Compliance

This policy complies with applicable Indian data protection laws, including the Information Technology Act, 2000 and applicable data protection regulations. We are committed to maintaining the highest standards of data protection.

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