Last updated: September 23, 2025
1. Introduction
Welcome to Clayfable ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website and services. Clayfable has been crafting authentic terracotta products since 1952, bringing traditional craftsmanship to modern homes.
2. Acceptance of Terms
By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
3. Products and Services
Clayfable offers:
- Handcrafted terracotta cookware
- Decorative pottery and vases
- Garden planters and accessories
- Custom pottery solutions
- Educational content about traditional pottery
4. Orders and Payment
When you place an order with us:
- All prices are in Indian Rupees (INR) unless otherwise stated
- We accept payments via credit/debit cards, UPI, net banking, and cash on delivery
- Payment processing is handled securely through Razorpay
- We reserve the right to refuse or cancel any order
- Product availability is subject to stock
5. Shipping and Delivery
- Free shipping on orders above ₹999
- Standard shipping charges: ₹99
- Express shipping charges: ₹199
- Delivery times vary by location
- We pack items carefully to prevent damage during transit
6. Returns and Refunds
Our return policy:
- 7-day return policy for damaged or defective items
- Items must be in original condition
- Custom orders are non-returnable unless defective
- Refunds processed within 5-7 business days
- Return shipping costs covered for defective items
7. User Accounts
When creating an account:
- Provide accurate and complete information
- Maintain the security of your password
- Notify us immediately of any unauthorized use
- You are responsible for all activities under your account
8. Intellectual Property
All content on this website, including images, text, designs, and logos, is the property of Clayfable and protected by applicable intellectual property laws. Traditional pottery techniques and designs represent our 70+ years of craftsmanship heritage.
9. Limitation of Liability
Clayfable shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our services, except as required by applicable law.
10. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified Terms.
11. Contact Information
For questions about these Terms, contact us:
Email: support@clayfable.com
Phone: +91 7418160520
Address: Clayfable Pottery Works, India
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in India.