Shipping Policy
We deliver authentic terracotta products safely to your doorstep. Learn about our shipping zones, delivery timelines, and policies.
Free Shipping
On orders above ₹999 for metro cities
Safe Packaging
Special protection for fragile terracotta items
Fast Delivery
Express delivery available in 1-2 days
Zone 1 - Metro Cities
Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad
Zone 2 - Major Cities
Jaipur, Lucknow, Kanpur, Nagpur, Indore, Bhopal, Visakhapatnam, Patna
Zone 3 - Other Cities & Towns
All other serviceable locations across India
| Package Weight | Standard Delivery | Express Delivery |
|---|---|---|
| Up to 500g | ₹49 | ₹99 |
| 501g - 1kg | ₹79 | ₹149 |
| 1.1kg - 2kg | ₹99 | ₹199 |
| 2.1kg - 5kg | ₹149 | ₹299 |
| Above 5kg | ₹199 | ₹399 |
Important Notes:
- Shipping charges are calculated based on the total weight of your order
- Free shipping applies when order value exceeds the threshold for your zone
- Express delivery available only for in-stock items
South Asia
Nepal, Sri Lanka, Bangladesh
Southeast Asia
Singapore, Malaysia, Thailand
Middle East
UAE, Saudi Arabia, Qatar
Europe & North America
USA, UK, Canada, Germany
Rest of World
All other countries
International Shipping Terms:
- International shipping charges are exclusive of customs duties and taxes
- Delivery times may vary due to customs clearance
- Some countries may have restrictions on ceramic imports
- Minimum order value of ₹2,999 required for international shipping
Fragile Item Protection
Extra cushioning and bubble wrap for all terracotta products
Water-Resistant Packaging
Protected against moisture during transit
Temperature Control
Special handling for extreme weather conditions
Order Confirmation
Within 2 hours of placing order
Processing Time
1-2 business days for in-stock items
Tracking Information
SMS and email updates with tracking number
Currently Not Serviceable:
- • Remote hill stations and tribal areas
- • Military and restricted areas (requires special permission)
- • Some islands and border areas
- • Areas with ongoing civil unrest or natural disasters
Please check serviceability by entering your PIN code during checkout. For special delivery requests,contact our support team.